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Melz store FAQ . Includes answers to commonly asked questions about the features and services provided by Melz store. FAQ How can I request a custom art commission? To request a custom art commission, please visit our 'Commissions' page. Book a session and fill out the contact form with your requirements. I will get in touch with you to discuss further details if there any additional questions What sizes are available for art commissions? The art commissions are available in various sizes, ranging from small to large. You can choose the size that best fits your preferences and needs. What shipping options do you provide? We provide both standard and express shipping to ensure timely and efficient delivery of your orders. How can I book a commission? To book a commission, please follow these steps: 1. Visit our website and navigate to the 'Book Commissions' page. 2. Book a session. 3. Fill out the commission request form (at the bottom of the page) with details such as features, size, and any specific requirements. 4. Once the form is submitted, our team will review your request and get in touch with you to discuss further details and pricing. 5. Upon agreement, you will be required to make a payment upfront to confirm the commission. 6. The artist will keep you updated on the progress of your commission via your preferred communication channel. 7. Once the artwork is completed, you will receive it and can credit the artist if it is shared online. What is the refund policy? The refund policy allows customers to request a refund within 28 days of purchase for a full refund of any physical item. Customers will need to contact the email, Melz1920@outlook.com to apply and read the refund policy. How can I correct a mistake in my order? To correct a mistake in your order, please contact me at [melz1920@outlook.com](mailto:melz1920@outlook.com) with your order details. I will assist you in resolving the issue promptly. How long does a commission typically take? The duration of a commission varies depending on the complexity of the artwork and the artist's workload. On average, commissions can take anywhere from a few days to several weeks to complete. How long does shipping typically take? The shipping duration varies based on the shipping method selected and the destination. Typically, standard shipping within the UK takes 2-3 business days, while international shipping can range from 5-15 business days. How can I contact customer support? You can reach me via email at melz1920@outlook.com or through our contact form on the website. I strive to respond to all inquiries within 24-48 hours. How can I get in touch for any other inquiries? For any other inquiries, you can contact me via email at in melz1920@outlook.com or visit our Contact page on the website for more options to reach out to us. How do I add a new question & answer? To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs. Can I insert an image, video, or GIF in my FAQ? Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save. How do I edit or remove the 'Frequently Asked Questions' title? You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize. What is your return policy? Our return policy allows for returns within 28 days of purchase. Items must be in their original condition and packaging. To initiate a return, please contact our customer service team with your order details. Once the return is approved, you can send the item back to us for a refund or exchange.

Melz Store shipping and returns page. Includes information for visitors and customers about Melz store shipping and return policy Shipping & Returns Shipping Policy This is our shipping and delivery policy. It will apply to all orders purchased from us. Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays). The delivery estimates provided will run from you placing your order. 1. UNITED KINGDOM ORDERS If you are ordering from within the United Kingdom, please consult the shipping information set out in this section. 1.1. SHIPPING INFORMATION Delivery Locations Please note that orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item. # Shipping Methods All of our orders are shipped via Royal Mail. You will be provided with tracking details once your order has been dispatched. You will have the choice of the below delivery options when you purchase your order. Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case. STANDARD SHIPPING The delivery fee for this shipping method is £4.09. This shipping method will be free for orders of £45 and over. Your order will usually be delivered within 3-5 business days of you placing your order. EXPRESS DELIVERY The delivery fee for this shipping method is £5.83. This shipping method will be free for orders of £75 and over. Your order will usually be delivered within 2-3 business days of you placing your order. 1.2. DELAYS We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any orders which are delayed by events which are beyond our reasonable control, such as poor weather conditions. If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on: Email: Melz1920@outlook.com If you believe your order has been lost, please consult the relevant section below. 1.3. LOST OR DAMAGED ORDERS The goods you have purchased will usually remain at our risk until delivery, in accordance with consumer laws. In the event that your order is lost or has been damaged in transit and the fault rests with the courier, we will usually make sure that you are either refunded or that replacement items are provided. There are however some circumstances where we cannot be held liable for lost or damaged orders. You must also take all reasonable steps to ensure the safe delivery of your order by doing the following (we cannot accept liability for lost or damaged orders where you fail to reasonably take these steps): I. providing the full and accurate delivery address when you place your order II. providing any further relevant delivery instructions; III. engaging with any requests made by the courier for information; IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier. We will usually make enquiries with the courier to establish whether an item has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund or a replacement order. If you would like to return an item because it has been damaged in transit please consult our returns policy. 2. INTERNATIONAL ORDERS If you are ordering from outside of the United Kingdom, please consult the shipping information set out in this section. 2.1. SHIPPING INFORMATION Delivery Locations We currently ship to the following places outside of the United Kingdom: All EU member countries and most international countries Please note that orders for delivery to remote areas may incur additional shipping costs. Orders for delivery to remote areas may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event, prior to the dispatch of your item. Shipping Methods All of our orders are shipped via Royal Mail. You will be provided with tracking details once your order has been dispatched. You will have the choice of the below international delivery options when you purchase your order. INTERNATIONAL SIGNED AND TRACKED The delivery fee for this shipping method is £13.90. Your order will usually be delivered within 5-7 business days of you placing your order . STANDARD TRACKED The delivery fee for this shipping method is £7.90 Your order will usually be delivered within 5-7 business days of you placing your order. 2.2. DELAYS We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. The timeframes provided are estimates. Delivery may take longer if your order is held by customs. You must ensure that you provide all relevant paperwork and details to enable your order to travel through customs, where required. We will not be responsible for any orders which are delayed by events which are beyond our reasonable control, such as poor weather conditions or faults attributable to third parties. If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on: Email: Melz1920@outlook.com If you believe your order has been lost, please consult the relevant section below. 2.3. IMPORT DUTIES AND TAXES In some countries, your order may be subject to import tax and/or duties. These are levied upon arrival at the relevant destination. Any unforeseen additional import duties or taxes must be paid by you. If you do not pay these charges, your order may be returned to us and we cannot refund the outbound and inbound shipping costs in those circumstances. We will deduct any such costs from your total refund for your order. You can check with your local customs office before placing an order to confirm the details or any import duties and taxes. 2.4. LOST OR DAMAGED ORDERS The goods you have purchased will usually remain at our risk until delivery, in accordance with consumer laws. In the event that your order is lost or has been damaged in transit and the fault rests with the courier, we will usually make sure that you are either refunded or that replacement items are provided. There are however some circumstances where we cannot be held liable for lost, damaged or destroyed orders. We cannot be responsible should local customs authorities confiscate or destroy any item from your order. Please always check with your local customs office before purchasing. You must also take all reasonable steps to ensure the safe delivery of your order by doing the following (we cannot accept liability for lost orders where you fail to reasonably take these steps): I. providing the full and accurate delivery address when you place your order; II. providing any further relevant delivery instructions to the courier; III. engaging with any requests made by the courier for information; IV. collecting your order from any parcel shop or drop-off point within any required timeframe imposed by the courier; V. providing any required documentation to customers for the clearance of your order. We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost by the courier, we will typically commence the process of issuing a refund or a replacement order. If you would like to return an item because it has been damaged in transit Please consult our returns policy. Return & Exchange Policy Every consumer gets 28 days from the date of purchase to cancel or return their physical items. After receiving their item, they have 14 days to send an email to for a refund or exchange: Email: Melz1920@outlook.com stating that, if they so choose, they would prefer to return or exchange their merchandise. The consumer will be prompted to utilize the address return slip that was included in their packing and adhere it to the packaging of the item or goods they are returning after an email has been issued. The consumer will receive their refund within five business days of receiving the correct physical items in the same condition that they were shipped in.

Melz store policy provides information about the store and its guidlines. Store Policy Customer Care We are dedicated to giving our clients outstanding customer service. We don't tolerate subpar customer service at all. This policy is applicable to all dealings with clients and customers. We anticipate that everyone will uphold the policies set in place to have the best interactions. Response times to order query and any other enquiries, will depend on the time of day and week schedule. Melz's store aims to assist as many people in reasonable time. Please get in touch at : Melz1920@outlook.com if you have any issues concerning this policy. Thank you for your cooperation. Privacy & Safety we use the customers location and website data to see how they interact with the website. location data is used for interaction analysis and orders. Billing information and payment details will be stored temporarily until a transaction for a product has gone through. Billing information and address will be stored if the customer has signed up to the website with their email address. Any data collected (like location data) will be limited to any third parties. customers personal information like emails, passwords and any other information in their account will be stored in the website providing the users has signed up and made an account on the website. we will protect customers personal information by isolating sensitive data from personal data so any card numbers have to match the name of the card otherwise the payment wont go through. how you use third-party banking to verify payment? we use third party banking to verify payment through customer authentication. When the customer initiates a payment the third party provider asks for the customers consent to access the customers bank account. The third party banking retrieves the necessary account information like the balance to verify the availability of funds. Once the sufficient funds are available, the transaction will take place. payments will be declined if there are insufficient funds. Once payment verification is complete , the third party bank initiates the payments, giving an alternative to traditional payments. We collect customer data after a purchase is completely successful. users will be contacted via email about the details of their order and the delivery that was chosen. Physical items like thankyou for reading the policies! Payment Methods - Credit / Debit Cards -google pay Payment Methods

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Melz Store Refunds. Offers information abut how to apply for refunds on Melz store Refunds REFUND POLICY These terms and conditions constitute the return and refund policy of Melz. Thank you for your purchase. If you are not happy or sure about your purchase, we are here to make it right. Terms and Conditions for return and refund: The customers have 28 days to check their physical purchases. If a customer is unsatisfied with the physical products, they must return them within 28 days of the purchase. Melz will refund the full amount without any questions within 5 working days. The products must be returned within 28 days under the following conditions: The condition of the purchase must be the same as it was at the time of purchase; It must contain all tags; It must not be damaged; The customer must bring the purchase receipt. After fourteen days of the purchase or not fulfilling any of the conditions provided in Clause Three Melz shall not accept any return, and no money will be refunded. If you want more information regarding our return and refund policy please contact us. Thank you for choosing Melz!